Terms of Service

MGS Safety Management Ltd, a company registered in England and Wales with company number 15161230. Registered office: Office, 31 Cattle Market Street, Norwich, Norfolk, NR1 3DY. VAT number GB 453 1521 21. We trade as MGS Safety. In these terms, "we", "us" and "our" mean MGS Safety Management Ltd, and "you" means the person or business using this website or buying from us.

The content on this site is general information about the services we offer. It is not a substitute for site-specific professional advice, and you should not rely on it as such. We aim to keep the site accurate and available, but we may change, suspend or withdraw parts of it at any time.

We provide health & safety consultancy, including risk assessments, workplace audits, noise surveys, policy writing, training and toolbox talks, retained compliance support and dedicated software management.

Every engagement is scoped individually. We confirm the work, deliverables, timescales and fees in writing before we start, because our packages are tailored to your business rather than fixed products. Our advice is based on the information you give us and on the conditions we find at the time of the assessment; keeping your documentation and controls up to date after we have reported remains your responsibility, and we will tell you when a review is due.

Our shop sells fire safety products, signs, posters, printed and downloadable log books and templates. Prices are shown in pounds sterling, include VAT and are confirmed at checkout before you pay. Delivery to UK addresses is free. Once your order is placed we will confirm it by email, together with delivery information. Risk in the goods passes to you on delivery.

If you are buying as a consumer, you have the right to cancel your order within 14 days of delivery and return the goods for a refund, provided they are unused and in their original packaging. Return postage is your responsibility unless the item is faulty or not as described. Refunds are issued within 14 days of us receiving the returned goods. Nothing in these terms affects your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Digital downloads. Downloadable log books, templates and packs are supplied straight after payment. Before checkout we ask you to confirm that you want immediate access and that you understand you then lose the 14-day right to cancel for those digital items. If a download is faulty or not as described, contact us and we will put it right or refund you.

Personalised items. Fire action notices and other items made to your details are made to order, so the 14-day right to cancel does not apply to them unless they are faulty or not as described.

Business customers. The consumer cancellation rights above apply to consumers. If you buy as a business, we will still replace or refund anything faulty, damaged or not as described.

If an item arrives faulty or damaged, contact us and we will replace it or refund you in full.

Payments for shop orders, and monthly payments for the Compliance Checks app (see section 6), are taken securely by our payment provider. We do not see or store your card or bank details. Consultancy fees are invoiced as set out in the agreement for your engagement.

This section applies when you subscribe to the MGS Compliance Checks app, which gives you access to the compliance check forms, schedules, reminders and records in our MGS Connect software. It applies alongside the rest of these terms. If anything in this section conflicts with another section, this section applies to the subscription.

6.1 Business customers only. The subscription is sold only to businesses and other organisations, not to consumers. By subscribing, you confirm that you are acting for a business and that you have authority to agree to these terms for it.

6.2 Price and payment. The price is £49.00 a month plus VAT at the rate in force (£58.80 a month including VAT at 20%) for your first 12 months. Payments are taken monthly in advance by our payment provider, starting on the day you subscribe. Prices on our website are shown excluding VAT. We will send you a VAT invoice on request.

6.3 Minimum term. Your subscription has a minimum term of 12 months from the day you subscribe (the "initial term"). Although you pay monthly, you are committing to all 12 monthly payments in the initial term and in any renewal term.

6.4 Automatic renewal. At the end of the initial term, and at the end of each renewal term, your subscription renews automatically for a further 12 months (a "renewal term") unless you cancel it in line with section 6.6. Payments continue monthly without you needing to do anything.

6.5 Annual price increase. At each renewal, the monthly price increases by 10% on the monthly price you paid in the term that is ending (for example, £53.90 plus VAT a month in your second year and £59.29 plus VAT a month in your third year). We will email you at least 30 days before each renewal date, and normally 60 days before, telling you the renewal date, the new price and the last date on which you can cancel.

6.6 How to cancel. You can cancel by using Cancel subscription on the Compliance Checks page of the app, by emailing matthew.sadler@mgssafetymanagement.com, or by writing to us at the address in section 1. Your notice must reach us at least 30 days before the end of your current term. Your subscription then ends at the end of that term, and your monthly payments continue until then. If your notice reaches us less than 30 days before the end of the current term, your subscription renews for one further 12-month term at the new price and ends at the end of that renewal term. We will confirm the date your subscription ends by email.

6.7 Ending early. You cannot end the subscription part way through a term. If you stop or cancel your payments before the end of a term, the remaining monthly payments for that term stay due and we may invoice you for them. We may suspend your access to the app while any payment is overdue by more than 14 days.

6.8 When we can end it. We may end your subscription straight away by email if you seriously or repeatedly break these terms, or if a payment remains overdue for more than 30 days. We may also stop offering the app by giving you at least 3 months' notice by email, in which case you will only pay up to the date it ends.

6.9 After your subscription ends. You will no longer be able to schedule or complete checks, but you can still view, print and save your records for 12 months. After that we may delete them, so please keep your own copies of anything you need. If you subscribe again within that time, your records will still be there.

6.10 What the app does and doesn't do. The check forms are written and reviewed by MGS Safety and are version-controlled, and we may update them as the law and guidance change. The app helps you plan and record your checks; it does not carry them out for you or replace competent advice. Your legal duties, and the accuracy of what your team records, remain your responsibility. Where a check needs a competent person (for example servicing, thorough examinations or legionella risk assessments), you must arrange that person.

6.11 Your account and data. You are responsible for the people you give access to and for keeping log-ins secure. We process the personal data in your records on your behalf, as described in our Privacy Policy. We aim to keep the app available at all times but cannot promise it will never be interrupted, for example during maintenance.

The content of this website — text, images, layout and branding — belongs to us or is used with permission, and may not be copied, republished or scraped for commercial purposes without our written consent.

Documents, templates, policies and reports we produce for you may be used within your own organisation to manage your compliance. They may not be resold, published or shared with third parties outside your business without our written permission.

We provide our services with reasonable skill and care, in line with our professional indemnity insurance. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

We are not responsible for losses arising from information that is inaccurate or incomplete, from recommendations that are not followed, or for indirect or consequential loss. Our consultancy advice does not transfer your legal duties: health & safety responsibilities remain with your organisation. For business customers, our total liability in connection with any engagement is limited to the fees paid for that engagement in the 12 months before the claim arose.

We are not liable for delays or failures caused by something outside our reasonable control. If a delay happens, we will tell you as soon as we can and agree a revised timescale with you.

We may update these terms from time to time. The version in force is the one published on this page when you use the site or place an order. Changes to a signed engagement are agreed with you separately.

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

If you have any questions about these terms, please get in touch:

• Phone: 07807 886576
• Email: matthew.sadler@mgssafetymanagement.com
• Post: MGS Safety Management Ltd, Office, 31 Cattle Market Street, Norwich, Norfolk, NR1 3DY

You can also reach us via our contact page, and see how we handle your information in our Privacy Policy.